Dear customer, thank you for choosing the Girl Robe Store to purchase our products for your special occasion.

From the moment you place your order until you have a beautiful dress in your hand, I believe that when you receive the envious gaze of the people around you, you will receive full joy and happiness.

We will make every effort to achieve it for you.

If you have any questions or concerns, or if for any reason you do not like the item you received, please feel free to contact me and we will resolve the issue. We always provide services to our customers in any possible way.

Please ensure that you have selected the correct size using our size chart and selected the most suitable shipping method.

Thank you.

Shipment

When you place an order. Please choose a shipping way and then pay for the order. The usual delivery way to other countries includes DHL, TNT, Fedex, UPS, EMS,etc. If you need it urgently, please contact us directly and we discuss the details of the shipping way. But we cannot guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries which may affect how quickly your product is inspected. Please kindly note that the shipping cost does not include any import taxes, and buyers are responsible for customs duties.

Returns

We do our best to serve our customers so if you have any problems about the item please contacts us as soon as possible. We will refund or exchange the new item to you.

Kindly note that the returned shipping paid by buyers.

Additional return policy details: the dress must be not used, not dirty, not smell.

Feedback

Your satisfaction and positive feedback is very important to us. Please leave good comments and 5 stars if you are satisfied with our items and services. If you have any problem with our items, please do not give us negative feedback immediately, please contact us first. No matter what happens, we believe that we can find a best way to resolve the problem and provide you with the best customers services.

FAQ

Q1: Can I return or cancel the dress if I change my mind ?

A1:Even standard size dresses are made to order for each customers. The custom nature of our dresses means cancellation and return policy is stricter than other items, so it's important to order carefully.

Q2:I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit ?

A2: Compare your unique measurements with our measuring guide, use our made-to-order model which make your allows us to dress based on your exact measurements for a custom-fit dress.

Q3: Can I order this dress in a different style/fabric/length ?

A3:Each dress is carefully tailored to match exactly what you see in the photo.